Refund Policy

Last Updated: June 9, 2026

This Refund Policy is an agreement between you and FFUNK Media LLC (doing business as "Grind Studio"), a Wyoming Limited Liability Company.

At Grind Studio, we stand behind the quality of our products. Because our products are digital goods delivered instantly upon purchase, this policy explains when refunds are available and when they are not.

By purchasing from our website, you agree to the following Refund Policy.

1. Refund Eligibility (14 Days)

We offer refunds within 14 days of purchase in the following situations:

Defective files — the files are corrupted, incomplete, or do not function as intended. We will first provide a corrected replacement or fresh download; if we are unable to deliver working files, we will issue a full refund.Not as described — the product is materially different from its description on the product page.

Download failure — you were unable to download or access your purchase. Contact support and we will restore your access; if we cannot, we will issue a full refund.

Duplicate purchase — you were accidentally charged twice, or purchased the same product twice.

For all quality-related issues, our first remedy is to repair or replace the files. Refunds are issued when we are unable to resolve the issue.

The following are not valid grounds for a refund (see Section 5 for the full list): not having time to use the product, finding the product difficult to learn, or compatibility issues with software you do not own when the requirements were clearly stated on the product page.

How to Request a Refund

Email our support team at support@thegrind.studio.
Use the subject line: "Refund Request - Order #[Your Order ID]".
Briefly describe the issue. For defective-file claims, a short description of the problem is enough — we may ask follow-up questions to help diagnose it.

If you follow this process and communicate with us in good faith, we will review your request and respond promptly, typically within 1–2 business days.

2. Having Trouble Using the Product? Contact Us First

Many refund requests come from setup or usability issues we can fix in minutes. If you are having trouble installing, loading, or using your purchase, email support@thegrind.studio before requesting a refund. We will help you get up and running.

Refund requests citing difficulty of use will first be directed to our support team for assistance.

3. Lifetime Refund Limit (Fraud Prevention)

To protect our business from refund abuse, we enforce a limit of one (1) refund per customer.

If you have previously requested and received a refund for any Grind Studio product, future purchases are not eligible for refunds, except where required by law or in cases of defective files that we are unable to repair or replace.

We reserve the right to decline refunds and restrict purchasing where we detect repeat refund activity or attempts to circumvent this limit through multiple accounts or identities.

4. Disputes & Chargebacks

We take PayPal disputes and bank chargebacks seriously. These actions incur significant fees for our small business regardless of the outcome.

Contact us first. By purchasing from Grind Studio, you agree to contact support@thegrind.studio and allow us a reasonable opportunity (at least 5 business days) to resolve any billing issue or refund request before opening a dispute with PayPal, Stripe, or your card issuer.

If a dispute or chargeback is opened without contacting us first:


We will respond to the dispute and submit this Refund Policy, your order records, and your download activity logs as evidence.
If the dispute is resolved in our favor, the associated email address and billing details may be permanently restricted from future purchases at Grind Studio.


We would much rather solve your problem directly — in most cases we can resolve issues faster than a dispute process can.

5. Non-Refundable Situations

We reserve the right to decline a refund in the following situations:


The request is made more than 14 days after purchase.
You changed your mind after downloading or accessing the files (see Section 1).
The request is based on not having time to use the product.
The request is based on the product requiring effort or learning to use, where the product functions as described.
The product is incompatible with software or hardware you do not own, where system or software requirements were clearly stated on the product page.
You have already received a refund for a previous purchase (see Section 3).
The purchase was part of a bundle or discounted collection and the files have been downloaded or accessed.
The purchase was made using a promotional code or during a sale explicitly marked as final sale.


6. Store Credit

In some situations where a refund is declined, we may — at our sole discretion — offer store credit toward a future purchase as a goodwill gesture. Store credit is not guaranteed, has no cash value, and is non-transferable.


7. Processing Time

If your refund is approved:

We will initiate the refund immediately to your original payment method.
It may take 5–10 business days for the funds to appear in your account, depending on your bank's processing times.

8. Governing Law

This Policy and any dispute arising from your purchase shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. If you are a consumer in the EU or UK, this choice of law does not deprive you of the protection of mandatory consumer protection provisions of your country of residence.

If you have any questions about this policy, please contact us at support@thegrind.studio.

FFUNK Media LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States